14 October, 2015

1 ABCT2103 Topic 4 Personal Publishing on a Global Network

1 ABCT2103 Topic 4 Personal Publishing on a Global Network.

By the end of this topic, you should be able to:

1. Explain each type of personal publishing on a global network;

2. Describe the uses of the applications;

3. Identify the differences for each type of personal publishing application; and

4. Analyse the benefits of personal publishing tools.


INTRODUCTION

In this topic we will explore the sudden emergence of easy Internet publishing tools in the past few years. We will discuss the concept of each application and its usage among the new media users.

With the advancement of technology, each of us has the option to become a content provider as well as be the audience at the same time. The existence of Web 2.0, which is also known as social media, the blurring of the role of content providers and audience is rather obvious. Anybody can now publish any kind of information without background knowledge of the programme. We no longer have a passive audience where the majority of viewers just read and receive whatever content that is given.

Online publishing has become easier than before and anyone can now publish, and disseminate information on a global network without having any specific training. The wide spread of online publishing activities often create free and easy access to all sorts of information. New media now offer easy and nontechnical procedures, usually free, which can be created by anyone.

New media have been used by users to publish their thoughts, respond to others, post pictures, and share files. This has contributed to the explosion of online content. It also creates online communities where people interact with each other in terms of sharing and contributing information in cyberspace. However, with this technology, we are also exposed to unwanted information, and spam is one of them.

4.1     INSTANT MESSAGING (IM)

Do you have a Yahoo! Mail account? Have you used the chat application? Or have you used Yahoo! Messenger? If you have used it, this means that you are familiar with instant messaging (IM). Because of its convenience, this application is not just used to communicate with friends and family, but it is also used widely in businesses.

IM was developed in the 1970s. It allowed users to send text-based messages to computers linked on the same computer network, typically within the same building. Today, IMs have additional features besides sending text-based messages. As a user, we can also see each other by using webcams, or talk directly for free over the Internet using a microphone and headphones or loudspeakers. We can also transfer files using this application.

4.1.1 What is IM?

IM is also known as online chat. It is a form of real-time direct text-based communication between two or more people over the Internet or other types of networks. This application can be used on personal computers or mobile communication devices, along with shared software clients. We need an Internet connection and an IM client to use IM.

This application is a combination of e-mail and chat. E-mail allows users to communicate with one another, whether the recipient is currently online or not.

Mail is stored in the recipientÊs mailbox until he retrieves it. When sending an e-mail, typically you send a message similar to a letter, and then wait for delivery of your message and an eventual reply. The mail can include attached files and links to URLs. However, chat is a real-time communication medium. When we want to chat with someone, the person must be online at the same time as we are.

This communication does not include file transfer capabilities.

Figure 4.1: Logos of IM applications found on the Internet.
Figure 4.1: Logos of IM applications found on the Internet.

IM offers both the users real-time communication and file sharing. It works more like a telephone conversation. When we type a message into an IM, our message is delivered instantly. This allows two people to have a real-time conversation across the Internet. This process is similar to „chat rooms‰ but IM is usually between two people rather than a group of people.

IM is really a specialised form of chat between people who know each other in a friends list (or also known such as buddy list or contacts list). Both IM users must be online at the same time for IM to fully work. That is why IM has the ability to allow users to easily check whether a chosen friend, co-worker or "buddy" is online and then connect through the selected service.

However, some IM allows messages to be sent to people not currently „logged on‰ (offline messages). Although IM is known as text-based communication, many IM software clients now also allow enhanced modes of communication, such as live voice or video calling. As users, we also can play video games online with friends and family.

4.1.2 Types of IM

There are many IM clients if we want to use this application. We must not only consider what kind of client we would like, but who we want to contact via IM. Generally, there are five types of IM clients that we can choose from:

1. Single-protocol IMs

These clients connect their users often to only one or two networks of IM users. Its contact is limited to only those respective networks of IM users. Among the popular IMs in this type is Windows Live Messenger, AIM, Gtalk (Google Talk), and Yahoo! Messenger.

2. Multi-protocol IMs

With this type of IM, users can connect all IM accounts with one single chat client. If we have several IM accounts, this type of IM client is more efficient rather than using several IM clients at once. For example, Digsby is more than just a multi-protocol IM, but a life application that connects users to IM clients, social networks, and e-mail.

3. Web-based IMs

Usually, if we want to use IM we have to sign up for a screen name and then download and install the client software. However, now we can access free web chat with all friends and even new people through a single web site such as AIM Express, Gmail, Meebo, and Yahoo! Mail Messenger.

4. Enterprise IMs

Enterprise IMs offer all the features of IM with the security businesses need. For instance, Big Ant which has feature-rich, including offline messaging, web conferencing, file transferring and multi-department organisation on the contacts list. Compliance to company policies is also assured with key word filtering, real-time content auditing and extensive IT supports. A free trial is offered on their website; and a free license available for up to 10 users. Other enterprising IMs that we can use are Brosix, AIM Pro, and Spark.

5. Portable IMs

Sometimes we cannot download IMs to computers at work or school because of administrative controls. With portable IMs, even with the limited access, we can still access IM clients on a USB flash drive and use it anywhere by plugging the drive into the computer. One example is Pidgin Portable that allows support for AOL Instant Messenger, Yahoo!,

MSN/Windows Live Messenger, ICQ and Jabber networks. In addition to offering access to all your favourite IM contacts on one contact list, Pidgin Portable also supports the Pidgin-Encryption 3.0 and Pidgin-OTR 3.1 plug-ins for secure communications, regardless of the computer you are using.

Figure 4.2: IM is used to communicate with friends and family.

Figure 4.2: IM is used to communicate with friends and family.

4.2     WEBLOGS (BLOGS)

ACTIVITY 4.1

Do you have a blog? What do you do with your blog? Can you explain what a blog is? Why is this media used by many people?

Recently weblogs or better known as blogs have become a social phenomenon to Internet users all around the world. More and more people have a blog and do blogging. Politicians, reporters, professional writers, celebrities, educators, and students now have blogs.

Have you noticed that many blogs have been used as alternative media to mainstream media in order to disseminate news and opinions especially related to politics? It was used widely after the 9/11 incident and the invasion of Iraq.

Blogs with these topics received heavy traffic.

Now millions of posts are being written and read by everyone. Blogs can be written by everybody, there is no need to be a professional writer to write and publish anything, especially news. Thus, bloggers are often referred to as „citizen journalists‰.

The first blog was said to have appeared in 1999, and now there are more than 10 million blogs with various types of content. Blogs usually contain everything from the common online daily journal to undated news post. This media gain popularity as a tool in breaking, shaping, and spinning news stories.

4.2.1 What is a Blog?

A blog is a type of, or part of a website. It is a web application which contains periodic posts in a common web page. Usually, the most recent post is the first thing that we see when we visit the blog, followed by the older posts. The posts are in reverse chronological order and it can be accessible by any Internet user.

Most blogs are created with special blog-publishing software or tools. A blog can be described as a regularly updated website with dated posts. It can also refer to verbs that mean to submit, add or maintain posts or content to a website. Each piece of content is called an entry and sometimes those posted entries are called posts. Each posted entry will appear with a date and time. For Daniel Harris (2008), in order for a certain entry or website to qualify as a blog, they should be shared, maintained, and used through the Internet. It means the content of a file or document must be published online. Then we can call it a blog.

Most of the time a blog refers to an online journal written by one or more authors called bloggers. Some are updated multiple times a day while others are rarely updated. All the entries or posts can be read and commented on, which is the interactive format and important part of many blogs. This interactive element distinguishes this media from other static websites.

Blogs often originate from a single person, blogger, and the conversation from their posts. Bloggers have full control of their blogs in terms of management, creation, and development. Therefore, some blogs can be read by the invitation of the creators, but many are open to the public. Bloggers also act as moderators or gatekeepers of their own blog because they can allow visitors or readers to make comments and then choose to publish it or otherwise.

Bloggers have full authority over their blog posts, including after it has been posted. The publication can easily be altered as in writing. The posts remain in the system as long as it has not been deleted. Any previous posts can be found in the archives.

Blogs actually evolved from online diaries, where people wrote and published their personal lives. It is actually an updated component of common websites. However, the evolution of the tools to facilitate the production and maintenance of web articles posted made the publishing process feasible to a much larger group of people.

Blog publishing and blog hosting sites provide editing tools with web-based interfaces that allow non-programmers to create a blog. With free sites and free tools, blogging is now easier and cheaper than before. The most popular and easy to use blog-publishing tool or weblog provider for Malaysians are Blogspot and Wordpress.

We just need to sign up and set up a weblog account in order to start blogging. These two weblog providers offer many layout styles and themes to choose and use. We can also add tools or widgets such as calendar, visitor counter, and other fun stuff to the blog sites. Besides text, blogs also have capabilities to insert images, links, and video.

4.2.2 Types of Blogs

When we surf or explore blogs, we can see there are many different types of blogs. They differ not only in the type of content, but also in the way that the content is delivered or written. LetÊs explore this in the table below.

Table 4.1: Types of Blogs

Category Focus

By Genre/Topical This type of blog focuses on a particular subject such as politics,

By Media Type It can be categorised as:

By Device A blog written by mobile devices such as mobile phone or travel, fashion, technology and recipes.

1. vblog - a blog comprising videos.

2. linklog - a blog comprising links.

3. sketchblog - comprising a portfolio of sketches.

4. tumbleblog - contains shorter post and mixed media type.

5. photoblog - contains photos.

6. moblog - personal device assistant (PDA).


Generally, we can categorise blogs into two types, which are:

1. Personal blogs

This type of blog is an ongoing diary or commentary by an individual. A personal blog is the most common type of blog. Bloggers use personal blogs as a way to reflect their life or work, and not just to communicate. There are also blogs that contain works of fiction by new and upcoming authors. Some blogs quickly garner an extensive following but usually it is followed by their own friends.

2. Institutional/Organisational blogs.

This type of blog can be private and it is more suitable for business purposes. It is written either by company executives or employees hired as bloggers. It is used to enhance communication purposes in a corporation, or for marketing, branding or public relation reasons. This type of blog also refers to blogs owned by clubs and societies to inform members and other interested parties of clubs and member activities.

Both types of blogs are widely used and have become sites where people seek for information. It is used by Internet users to discuss and share their opinion about any topic between the bloggers and their readers.

4.2.3 Use of Blogs

Why do people use blogs? Why do we try to get information by reading the blogs? There is no single purpose for starting a blog. The motivation varies. Some use blogs as an alternative to old media, some just use it to inform like-minded hobbyists about a particular industry. And if we explore some blogs, there are ramblings, and even incoherent and uninteresting posts.

Generally, blogs offer us:

1. Fresh content ă Many blog content are updated regularly, some are even updated several times a day. This is what makes the blogs as fresher websites than non-blog personal sites.

2. Personal content ă Many blogs are like personal, public diaries. Somebloggers, especially those owned by students, post entries related to their own lives.

3. Newsy content - Some blogs offer a less personal approach when its content are full with updated news item or pages from other sites. Some offer comments on the news or recent hot topics.

Because of that, many people use the blogs for various reasons. Blogs have been used as useful tools especially for research, reviewing opinions, exchanging ideas, locating like-minded people, getting support, and also as entertainment.

Blogs are also used as marketing tools or business strategy especially for small-size and unknown entrepreneurs.

Through blogging, the bloggers can also make money, for instance by using Google AdSense, Amazon Associates, PayPerPost, PayPal donation widgets, and place advertisements on their blogs.

4.3 WIKIS

Wikipedia is one of the popular wikis among the new media users. It contains online information in many fields contributed by unspecific authors. Besides Wikipedia, there are other wikis like WikiSpace, WikiMatrix, and WikiAnswers.

Wikis have been used widely. Teachers use wikis to provide their students with updated projects and to keep project resources organised in a single place. Programmers use it for collaborative open source projects in which any individual may provide new lines of code at any time. Businesses use wikis to manage theirs and attract new clients.

Educators and students, as well as amateurs and professionals (artists, writers, collectors), have found wikis useful in expanding community involvement and interest in their subjects and activities. But what are wikis?

4.3.1 Definition of Wikis

The Wikis concept originated from Ward Cunningham when he released WikiWikiWeb on the Internet in 1995. His vision was to create the simplest possible online databases. It was designed to help groups collaborate, share, and create online content. This concept has been accepted tremendously well especially because it involves collaboration among people in a shared place. This means, wiki ownership is shared and distributed among all of its contributing members.

„Wiki‰ is a Haiwaiian word which means „fast‰. The purpose of a wiki is to provide fast authoring tools so publishing can be done quickly via the Internet. Therefore, the content in wikis can be immediately viewed and commented on.

Simply put, wikis refer to an online collaborative writing tool. A wiki can be said to be a webpage that can be viewed, created, and modified by anybody with a web browser and access to the Internet. The published content in wikis can be changed, added and edited anytime by visitors. It also supports hyperlinks and is typically powered by wiki software.

According to The Wiki Way:

„Open editing has some profound and subtle effects on the wikiÊs usage. Allowing everyday users to create and edit any page in a Web site... encourages democratic use of the Web and promotes content composition by nontechnical users.‰

Therefore, we can define wikis as having the following characteristics:

1. Central location ă The wiki files need to be centrally located to make it quick and easy to share and to ensure the content is freely available to all users.

2. Anyone can edit ă Everybody can create, add, or edit the content without giving up their identity or be an administrator.

3. Easy editing ă Editing the content in a wiki page can be done easily with a web browser and there is no need for special tools or skills.

4. Simple formatting ă Needed to allow everyone access to it.

5. List of changes ă Every page should have a history page to show all recent changes.

This publishing tool is also described as a composition system, a discussion medium, a repository, a mail system, and a tool for collaboration. This is because wikis allow asynchronous communication and group collaboration via the Internet. Some wikis may have simple tools to create multimedia presentations and to incorporate sounds, movies, and pictures.

By using a simple web interface, a community can collaborate on developing a document or wiki page, no matter where they are located. Wikis can be openly public where anyone can see the content, or be available to a defined community within or across organisations. Some wikis allow everyone to view the content, but only members can edit the content.

4.3.2 Features of Wikis

Wikis have developed fast since its introduction. Several innovations created have become a part of almost all wiki engines, such as the following:

1. Versioning ă Saving a version of each wiki page so that the previous version can be referred to.

2. Attaching files ă Allowing files to be attached to the wiki page

3. Backlinks ă Allowing easy browsing of all pages that are linked to that particular page.

4. Notification of changes ă Alerts are sent when a page has been changed.

5. Searching ă Offer searching by entering a certain word in wiki pages

6. Printed version ă Creating a printable version that takes of the navigation page.

Now there are many wikis which can be used as well as created from a hosted wiki, mostly by open source software. It can be different and before selecting a particular wiki, it is important for us to consider the following features:

1. Access control ă Wikis can be „public‰ or „private‰. A public wiki refers to one that is visible to anyone on the web without having to log in. Search engines will always identify these pages and include it in their database. This means we can discover the wikis by searching the web. A private wiki is only visible to those who have password access to it. It also may be accessed by those „invited‰ to join it by someone who has password access.

2. Capacity ă Wikis usually support the creation of multiple pages by multiple authors. This can make it grow quickly in size. There may be restrictions on how many pages can be created, the length of each page, and the size of attachment of images and media.

3. Editing features ă Basic word processing features like font, bullets and simple tables are available in most wikis and are easy to use. Some wikis add some extra editing and formatting features when you use a fee-based service.

4. Customisation and skins ă Wikis are typically plain and generic pages.

Customising the way wikis look is often limited. Self-hosted wikis allow you to create your own skin, but it needs some technical and web-design expertise. Free and fee-based wikis often provide limited number of skins in their wikis.

5. Communication ă Most wikis support some type of embedded communication among wiki members such as e-mail links to members, discussion thread, and page comments. The ability to communicate with other members lead to the success of an online wiki project.

6. Security ă Wikis usually have build-in safety measure to protect against misuse, including password protection, version control, and version archiving.

Basically, wikis can be divided into three categories: educational wikis, social wikis, and corporate wikis. Educational wikis such as the well-known Wikipedia serve the purpose of educating people through an open and collaborative publication format. This type of wiki supplies information for free for any enquiries. It has the ability to adapt and change the available information to ensure that information is up-to-date and correct.

Social wikis allow people to discuss and publish information about subjects of interest written by people who have and wish to share their experiences. Corporate wikis are a useful format for groups or teams that work in collaborative environments or are starting new projects. Wikis can be used for storing minutes of meetings, linking sites or creating online documentations. The open nature of wikis allow the corporate environment to create an up-to-date living documentation.

4.3.3 The Use of Wikis

Wikis are powerful and flexible collaborative communication tools for developing content-specific Web sites. It has grown and evolved since people keep adding material to the sites.
Anybody can use wikis. To use wikis, we just need a few simple steps as the following:

1. Search for a topic of your interest as you would do in a search engine.

2. If the topic is there then you can expand on it. If not, you can create it.

3. Then you leave it in Wiki for further contributions from you or others.

4. You can always come back to edit and enhance the content.

5. You can always review and update.

Since wikis can be use by anybody and does not require special technical knowledge, it has recently been used as a pedagogical tool·student involvement, group activities, and so on. Since wikis reside on the Internet, students can access and participate from any location, provided they have Internet access. From an instructional technology perspective, wikis allow faculty and students to engage in collaborative activities that might not be possible in a classroom. Their flexibility will encourage broader adoption·by both students and faculty.

Wikis have now become important as a place to find information and share knowledge among online communities because it has several advantages, such as the following:

1. Knowledge Sharing to Improve Products and Outcomes

Wikis take advantage of the wisdom of the crowds. Through simple and open editing features, wikis encourage users to add and edit content, making it easy to improve products as people add their knowledge. Wikis can be used to collectively identify issues, problems, and solutions and develop products and outcomes.

2. Working Together Across Boundaries

Wikis can foster collaboration and break down barriers to collaboration, such as employees who work at different locations and have different access to technology. Wikis can help bring greater continuity and cohesiveness to communities that are fragmented or within organisational silos.

3. Engagement

Wikis are so simple to use that it is much easier for others to contribute to the product or solution. They may be government employees working on a project or the public helping the government develop a product or solve a problem. Wikis may be the one tool that can be used to get more public input into governance.

4. Transparency

The shared knowledge of a community is available to all members, which builds trust. Every change on a wiki page is recorded and viewable. Wikis make visible changes made by every member, along with the date and membersÊ names. The community determines who can contribute and view content.

ACTIVITY 4.2

Wikis have many advantages to the users. However, some educational institutions prohibit their student from using wikis, including Wikipedia, as reference. In your opinion, why is this happening?

4.4 PODCASTS

In the digital age, online publishing is not only limited to text-based, but it also includes media such as sound. Recording and dissemination of sound programmes become easier now and it can be published on global networks and shared with larger groups of people. This recording and dissemination of sound is known as podcasting.

What is the difference between podcasts and ordinary downloadable audio files?

Downloadable files have been an Internet capability since a decade ago. There must be more to these audio files which have grown and become a major phenomenon lately.

4.4.1 What is Podcast?

A podcast is a series of digital media files·music, interviews, talks·that are released episodically. This new media is often downloaded through the web. It also refers to delivering audio content to iPods and other portable media players, so that it can be listened to at the user's convenience.

The main benefit of podcasting is that listeners can sync content to their media player and take it with them to listen whenever they want to. As podcasts are typically saved in MP3 format, they can also be listened to by using any computer.

The term „podcasting‰ was popularised by media entrepreneur and former MTV VJ, Adam Curry. The „pod‰ comes from iPod, which was the device that was originally used to hear the podcasts. The word „casting‰ comes from broadcasting which refers to the widespread casting or dissemination of first sound by radio.

Subscription Subscription is handled through RSS (Real Simple Syndication).

Episodic Podcasts are recurring shows and many of them adapt the format of Detachable Podcasts can be played on any MP3-compatible device. This means Can listen whenever you want. Can target niche audience

Table 4.2: Characteristic of Podcasts

Using the variety of available applications or websites, you can be assured that every episode of a podcast will automatically be delivered to your computer as soon as it is available. There is no need for you to remember to check a podcast website to see if a new episode has been uploaded.

radio. The subscription is done to get a full instalment of episodes.

that you can listen to podcasts while on the go and not only at your desk.

Unlike terrestrial radio which requires you to tune in at a specific time

for your favourite program, podcasts gives you the flexibility of listening at any convenient time.

Podcasts can be used as an alternative medium to reach the targeted audience whereas radio has a broader and unspecified audience. It is easier to attract sponsors and advertisers with the specific or niche audience .

Podcasts are now easily available on any computer and can be used in cars too. It is also available via Bluetooth connections to your phone. For John Levinson, podcasts and radio are becoming one and the same. The differentiation between both is that radio programmes are professionally produced, whereas podcasts can be made and be disseminated by anyone.

Levinson (2009: 154) defines podcasts as follows:

„It is an audio or audio-visual programme that you can get for free over the web. Its advantage is that the podcast comes straight from the podcaster and does not have to meet whatever the requirement of radio and television broadcast producers. This means that the podcast can be more original and idiosyncratic; the podcast does not have to attract numbers of listeners or viewers in order to continue.‰

Podcasting gives an individual the power to communicate. There is no working within „the system‰. We do not need a fancy studio. Everyone can be the podcaster and their podcast can reach a more geographically diverse audience than a radio station with no transmitter, satellites, and regulations.

4.4.2 How is a Podcast Made?

The way a podcast is created depends on the toolkits that usually come in the form of software.

ACTIVITY 4.3

Podcasts are now being used for many reasons and in many fields, not just for the entertainment industry. Discuss the use of podcasts in the following areas:

1. Education;

2. News;

3. Publicity and marketing; and

4. Politics.

You just need the following items to produce a podcast:

1. Microphone;

2. Podcast mixer and recorder;

3. Sound card; and an

4. Audio software.

The first podcast that was developed concentrated on producing voice or audio files. However, with the development of technology, more and more software packages exist as a respond to the growing demand from the public. With the new software, you can enhance your podcasts by incorporating images and videos on the audio file.

Generally, to produce a podcast you just need a microphone and a sound-recording programme. Sound-recording programmes can be purchased or found for free (for instance Audacity) on the web. However, recording a podcast that sounds good takes a little talent. Any mistake can be edited with ease and free programmes can be used to improve voice quality.

Podcasts vary in length, from a few minutes to a few hours long. The longer the podcast, the bigger the file required to store it and more bandwidth needed to disseminate the podcast on the web. Recordings can be stored in different formats, either in uncompressed WAV file or highly compressed MP3s. Once recorded, the podcast has to be uploaded on the web, from which it can be disseminated to the world.

4.4.3 The Advantages of Podcasts

Podcasting began to be popular with the public in late 2004. Podcast directories like iTunes, Podcast Alley, Yahoo!Podcast, and The Network Podcast list thousands of podcast episodes produced by thousands of individuals. In 2006, a podcast community emerged and created the „Podcast Yellow Pages‰. They also have a community called Blubrry which has rapidly developed into an online place where podcasters and listeners can meet, interact and learn from each other.

Podcasts offer several advantages. Generally, the advantages of podcast are as follows:

(a) Automatic

Podcasts can be downloadable, automatically, on your computer. Once you have a podcast that you listen to or watch regularly, you can simply subscribe to the feed. With a simple software called a podcatcher (such as Apple iTunes), each new show listed in the feed will be downloaded automatically to your computer or portable media player. You do not need to search for it on the Internet as the podcast will come to you.

(b) Easy to control

The listener has full control of podcasting. Because you control your list of subscriptions, if you no longer want to receive the show you can just unsubscribe yourself from the podcast feed.

(c) Portable

Podcasts usually use MP3 files which are audio and video files encoded specifically for use on the web and portable devices. With MP3 file format, the sizes of the files are relatively smaller. So they are perfect for downloading from the Internet and transferring to a portable media player.

You can also burn the MP3 file as an audio CD to take it anywhere and share it with anyone.

(d) Always available

Podcasts are also known as radio and television on-demand, time-shifted to fit to your schedule. You do not have to worry about missing your favourite show because it will be in your hard drive or portable media player, whenever you want it.

ACTIVITY 4.4

Online publishing on global networks like blogs, wikis, and podcasts have many advantages, but there are also disadvantages.

1. Discuss the disadvantages of blogs, wikis, and podcast.

2. Content in online publishing sometimes raises issues regarding intellectual property and copyright. What is your opinion on this? Discuss it.


4.5 PERSONAL BUSINESS ONLINE

With the introduction of Web 2.0, anyone can easily publish and interact directly with the audience. Because of this, many of these applications have been used for personal business online. This new media technology is not limited only to big companies with money and expertise in their field.

There are various tools or applications to be used to do this personal business online. Among them are as the following:

(a) Weblogs

More and more individuals use personal blogs for business purposes. Blogs not only act as online journals or diaries anymore, but it has become an important supplement to a business online strategy. It acts as a new communication channel with audiences where blogs have been used to engage in direct dialogue with customers by using a "comments" feature that allows visitors to post remarks. So, we can use blogs to connect with consumers on a personal level and keep them visiting a blog regularly.

While it can be used for any type of business, small businesses may gain more benefit from it because blogs offer little-known small businesses name recognition, and the chance to boost traffic. That is why blogs are now used for personal businesses which are usually conducted from the ownersÊ residences.

This new media are used as virtual shops and marketing tools for various kinds of businesses such as accessories, fabrics, shawls, graphic design services, homemade cookies, etc. They post images and details of the products for their customers viewing.

To make an order, customers just need to fill in an online form and wait for the response from the owner of the blogs. The orders will usually be sent to the customerÊs e-mail and payment can be done via credit card or fund transfer. The product that has been ordered will be posted to the costomer as soon as the payment is made.

(b) Online forum

Online forums, also known as Internet forums and message boards are online discussion sites. People who participate in online forums may form a social bond and form interest groups for topics that were discussed.

An online forum can be a good place to find a group of users with the same demand. Therefore, some Internet users use online forums including online directories such as Mesra.net, Cari.com, Carigold.com to promote their personal business online. Some of them use this as a marketing tool for sales of second-hand products while others sell new items.

Online forums or online directories are typically divided into categories in order for users to easily find any information. This also enables direct communication for any enquiries.

(c) Online social networking

With more and more people using online social networks such as Facebook and Twitter, it has become a potential marketplace for businesses and marketers. These social media are full of prospects and leading information spot for sales and marketing because it is a place for like-minded people who share the same interests.

Online social networks also encourage collaboration and can replace intranets, while promoting a non-email conversation channel. Therefore, social networking is great at building relationships, growing communities, serving an audience, and helping people to find business. The trick with social networking is to get people to like or trust you. It can also be used to improve your relationships with existing and past customers.

The social networks sometimes can be used with blogs in a marketing strategy. Social networks are used to attract and gather the customers and then the blog will use it as a sales tool where they can make their selection and order. For instance, Hijab G.A.R.D.E.N and Patricia Boutique use Facebook as customer services, promotion, and sale tools for their businesses.

These two online businesses attract end-users as their main customer and they supply the product in small quantities at affordable prices.

Some social networks also offer online advertising to the users. Facebook, for example, allows their members to create an advertisement for the product or business and place it at the sidebar. This can be an effective tool where people can click on it when they see it each time they sign on the account. Social networking has been used as platforms that engages and empowers its customers with the opportunity to communicate with the business. Their network becomes wider because this type of social media will always spread from friend to friend.

4.6 BLOGROLLS AND FILTERING THE WEB

Previously, there were a few bloggers and they were linked to one another. With the introduction of easily used blog sites such as Wordpress, blogsphere are now growing rapidly. More and more people use blogs. We, as users, have many options to pick and follow certain blogs that suit our interests.
With hundreds of million of blogs, how do we find a newly launched blog or interesting blogs that we want? This is the importance of blogrolls in weblogs. It is provided by bloggers, usually in the blogÊs sidebar (depending on the blog template layout).

A blogroll is a list of links to the blogs that a particular blogger likes and recommends to the readers. Sometimes bloggers divide their blogrolls into categories. The blogroll can be set up based on each blogger's personal preferences, and it can be updated at any time.

Blogrolls can be a powerful tool that leads to increased traffic. That is why bloggers should make their existence visible on related sites in their niche. If they can get their blogÊs link listed on other blogs, it means that other people who read those blogs might notice the link, follow it and start reading their blog too Blogrolls are linked to publicity and exposure across the blogosphere. It can become a good networking tool. It can give added benefit if the blogger thinks that his readers can benefit from and enjoy. This is one of the ways as to how each blog can be shared and read by potential readers.

With the explosion of millions of blogs and other new media applications including social media, we are now exposed to too much information that is spreading widely on the global network. However, not all information are useful and some of the information are inappropriate to us, especially to children or underaged users. Therefore, Internet filters and web content filters are used especially in our home computers.

Institutions or organisations also filter the web to control the browsing capabilities of their staff on the network. They can even assign certain restrictions to certain computers and certain individuals with the help of these filters. You can even go so far as to put restrictions on browsing capabilities on a timer to ensure that employees can still access sites that they want to access, except during office hours where productivity is needed.

Filtering the web can be implemented in many different ways, namely by a software programme on a personal computer or by servers providing Internet access. Generally there are four types of filters that can be used, such as:

1. Client-side filters: This type of filter is installed as software on your computer. This filter can be customised to meet a family's needs. This filter can only be disabled by someone with the password.

2. Content-limited (or filtered) ISPs: Content-limited (or filtered) ISPs are Internet service providers that offer access to only a set portion of Internet content.

Anyone who subscribes to this type of service is subjected to the same type of restrictions. These types of filters are especially designed for children. It offers web pages that have been carefully reviewed multiple times and assessed for their appropriateness and safety. Content, entertainment, and education are key aspects as well. There are strict rules for those who break chat room and bulletin board rules. Those who break the rules are uninvited. Email and instant messages can only be received from specified parties.

3. Server filter-sides: These servers are in demand and are very useful in institutional settings. Some examples include schools or library systems. All users are subject to the access policy defined by the institution. The filtering comes from the institutions’ ISPs directly or from the institution itself. The filtering can be customised. A school district's high school library can have a different filtering profile than the district's junior high school library.

4. Search-engine filters: Many search engines, such as Google and Alta Vista offer users the option of turning on a safety filter. When this safety filter is activated, it filters out the inappropriate links from all of the search results. If one knows the actual URL of a website that features sexual explicit or 18 + content, they have the ability to access it without using a search engine.

Engines like Lycos, Yahoo, and Bing offer juvenile-oriented versions of their engines that permit only children friendly websites.

ACTIVITY 4.5

Not everybody agrees with the filtering of the web. Some of the Internet users raise the issue of filtering as a control of free content especially when it is used in the government sectors for their employees. What do you think of this issue? In your opinion, why do some people disapprove of filtering the web?

4.7 DATA AND SPAM

With the advancement of network technology, we are now exposed to various types of data and information. The technology becomes easier to use for everyone and we can create any data and information, then disseminate to everybody else in the global network.

New media gives power and control to the user to select useful data for their own purposes. The content provider can provide or offer any kinds of information to huge audiences. And this data can be found easily in global networks like the Internet.

However, sometimes we receive unwanted data or spam which is also called unwanted electronic junk mail. Most of spam are commercial advertising generated by marketing firms that collected from mailing lists, chat rooms, membership application, ISPÊs public directories, and websites. Some of the spam are scams. It is very popular on the Internet because it is easy to create and is cheap, and it is also difficult to track down the creators.

Spam is „flooding the Internet with many copies of the same message, in an attempt to force the message on people who would not otherwise choose to receive it‰ (spam.abuse.net). Spam started to become a problem when the Internet was opened up to the general public in the mid-1990s. It grew exponentially over the following years, and today composes some 80 to 85% of all the e-mail in the world.

We always think of spam in the form of e-mail, but it also exists in other media like instant messaging, Usenet newsgroup, web search engine, blogs, wikis, online classified ads, and Internet forum. Some of us may have received junk mail that try to get us to download a virus, reveals our bank account number, or send in money or products that we will never receive.

To protect or avoid spam, especially in e-mail accounts, the easiest way is to turn spam filters on. The filters will block the spam and other unwanted e-mails. However, sometimes it will block e-mail messages that we want. We can also use spam-fighting software which generally offers more capabilities than the filters that come together with the e-mail software. Among them are SpamKiller, Spam Exterminater, and Spam Buster.

x Instant Messaging, or IM, is a form of real-time direct text-based communication between two or more people over the Internet or other type of networks.

x A blog is a web application which contains periodic posts in a common web page.

x There are many different types of blogs, but we can generally categorise blogs into two types: personal blogs and organisational blogs.

x Blogs offer us fresh content, personal content and newsworthy content.

x Wikis refer to an online collaborative writing tool.

x A wiki is a webpage that can be viewed, created, and modified by anybody with the web browser and access to the Internet.

x A podcast is a series of digital media files·music, interviews, talks·that are released episodically.

Blogs

Filters

Instant messaging

On-line publishing

Podcast

Spam

Wikis

1. What do you understand by

(a) Instant messaging

(b) Wikis

(c) Weblogs

(d) Podcasts

(e) Spam

2. What are the advantages of podcasts?

3. There are a few types of filters. State and discuss each of it.

1. Discuss the difference between e-mail and IMs.

2. Weblogs or blogs are also seen as online daily journals at the beginning of its introduction. The reason for using the blog is not just as on-line daily journal anymore. Now, more and more people began to use this application for many purposes. Discuss.

3. Wikis have been used widely in education among the students and the teachers. Why? Give your opinions.

4. Spam refers to unwanted massages that always come in bulk mail by unknown senders. What should we do to avoid the spam? 

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