23 June, 2016

14 OUMH2203_topic10 BUSINESS REPORTS

14 OUMH2203_topic10 TOPIC 10 BUSINESS REPORTS
LEARNING OUTCOMES

By the end of this topic, you should be able to:
1.   Describe the format and layout of short and long reports;
2.   Organise information so as to write good reports;
3.   Differentiate between different types of short reports;
4.   Explain the need for good presentation in long reports;
5.   Use prepositions in context; and
6.   Use    adjectives,  adjectival   phrases,    adverbs    and    adverbials appropriately in reports.

INTRODUCTION

This topic introduces you to several activities related to business report writing.
It outlines the salient features of both short and long reports including the layout,
format   and   content.   In   addition,   the   topic   also   presents   exercises   on   the   use   of
prepositions,   adjectives   and   adverbs   which   will   assist   you   in   writing   effective
reports.

10.1        PLANNING AND WRITING REPORTS

Planning    and  writing  reports  are  important  skills  expected  of  most  working
adults.   Usually,   we   write   reports   when   asked   to   by   our   boss   or   superior.   It   is
important to remember that there are several types of reports. These can be long
or short; formal or informal. Reports can serve various purposes  some inform,
some    provide   background    information   about   something,   and   some   make
recommendations or suggest a course of action.

10.2         LAYOUT OF SHORT REPORTS

The aim of a short report is to place information on a page in such a way that the
information     is  easily  seen  and   understood     at  a  glance.  A   good   short  report
should contain the following characteristics:

 A clear indication of your purpose;

 Accurate and objective information;

 A suitable ordering of information; and

 Appropriate formatting.

In   a  short  report,  ordering    of  information    is  important.   Usually,   this  means
highlighting   the   main   points   and   leading  the   reader   to   a   logical   conclusion.   A
direct approach is recommended when the reader is familiar with the situation
but   an   indirect   ordering   is   acceptable  when   the   reader   is   unfamiliar   with   the
situation, or likely to resist a proposal for changes, or if the report contains bad
news.

The format for short reports varies, depending on the kind of information being
conveyed. This topic, however, focuses on three short report formats commonly
adopted at the workplace  the formal report, letter and memo.

The letter and memo formats have been discussed in Topics 6 and 8 respectively,
so the discussion here will focus only on the formal report.

A formal report comprises:

 A   title   page   containing   the   title   of  the   report,   the   recipientÊs   name,   his/her
    position     and/or     organisation,     the   writerÊs    name    and    position    (and
    organisation if appropriate) and the date;

 An introduction;

 Sections with headings in the body;

 Conclusion;

 Recommendations (if any); and

 Attachments (if they contain useful information).

A sample title page is given in Activity 10.1.

ACTIVITY 10.1

Study this sample of a title page in a formal report and use the checklist
to note the information found on the title page.

Sample title page of a formal report

 RECOMMENDATIONS FOR DEPRECIATING MACHINERY

                                           Prepared for
                                       Henry Tan, Director
                                       Speed Construction
                                  35-37, Jalan Taman Overseas
                                          25000 Kuantan
                                                By
                                       Gerald Nathan, CPA
                            Kassim and Chong Accounting Services
                                       300 Jalan Selat Baru
                                          25300 Kuantan

                                          4 October 2010
      Checklist:
                               Title page                  Details  (“ )



                         Title of report



                         RecipientÊs name



                         ? position



                         ? organisation



                        Writer's name



                         ? position



                         Date




10.3         TYPES OF SHORT REPORTS



There are three widely used types of short reports:



(a)   Justification report;



(b)   Progress report (and completion report); and



(c)   Periodic report.



Sometimes,   descriptive      headings   are  used   to  guide   the  reader  through    these

reports.



10.3.1         Justification Report



This report highlights a course of action  or idea, and then presents evidence to

support   why   something   should,   or   has   been   done.   Basically,   the   format   is   as

follows:



 Introduction  Presents purpose of report and describes proposal / course of

    action.



 Body Describes the present situation, need for change, costs and benefits.



 Conclusion  Evaluates changes and provides recommendations.



10.3.2         Progress Report



This   report   provides    information on the progress of a        project  and    forecasts

future development.



 Introduction          Identifies    the  reportÊs   purpose    with   a   subject  line  and

    describes the current status of the project.



 Body   Presents   positive   features   of   the  operation,   describes   problems   that

    arose and how they were solved, and includes schedule and costs.



 Conclusion  Points to the future.





10.3.3          Periodic Report



This     report   keeps     management        informed      at  regular    intervals    by   providing

information       on   some    aspect    of  the   organisationÊs      operations     over   a  specific

period.



  Introduction   Identifies   the   report's   purpose   with   a   subject   line   and   then

     presents relevant facts and figures.



  Body  Presents objective information on achievements and problems.



  Conclusion  Summarises the findings and closes with a recommendation if

     appropriate.



          ACTIVITY 10.2



      1.      Refer back to the outlines of the justification, progress and periodic

              reports.



             (a)    Do the reports include recommendations at the end? Why?



             (b)    In each case, do you think the report was written upon

                    request or as a regular exercise?



      2.      Now, read the sample justification report below and answer the

             questions that follow.



        To:               Sinnathamby M., General Manager

        From:             Charlotte Soong, Head of Research

        Date:             21 June 2010



        Subject:           Appointment of Ms Norlaila Yakub to the position of Laboratory

                          Supervisor

        Ms Norlaila was appointed to the position of Laboratory Supervisor on 20 May 2010
        because she was clearly the best applicant for the position, even though several of
        the other applicants were more experienced and had greater seniority.

        During    the  interviews,  we  shortlisted  three  applicants:  Ms  Norlaila  Yakub,  Mr
        Edward   Lee   and   Mr   Idrus   Mohd   Ngah.   All  three   were   equally   well   trained   at   a
        technical level and seemed equally diligent and productive. Ms Norlaila, however,
        was the only applicant who had       pursued   further   studies. She has  completed    a
        special  course  on   the ACOL computer analysis system which we propose to buy
        next   year   and   she   has   completed   the   first   two   years   of   a   management   diploma.
        These extra studies exactly fit Ms Norlaila for the new position.

        Furthermore, she impressed us during the interview with her communication skills
        and   understanding   of   her   colleagues.   In   her   annual   appraisal   for   the   last three
        years,   she  scored  higher  than  any   other  applicant  in  communication    skills,
        interpersonal relationships and leadership.

        From the above, it can be seen that Ms NorlailaÊs promotion was not based on any
        discrimination against her male counterparts. If she had simply been as good as the
        other   applicants,  her  promotion    would   have   been  justified  in  terms  of  the
        company's affirmative action policy.   But in this case, Ms Norlaila was promoted on
        the grounds of superior abilities.

     (i)    What does the subject line contain?
     (ii)   What   is   the   purpose   of   the report   mentioned   in   the   introduction/
     opening paragraph?
    (iii)  What are the justifications given for Ms NorlailaÊs appointment?
    (iv)   How does the concluding paragraph support the decision?
    (v)     Evaluate     the   justification   report.  Is   it  effective   in  achieving     its purpose?

10.4    PREPOSITIONS

Prepositions may be defined as any word or group of words that relate a noun or pronoun to another word in the sentence.

Imagine you have two nouns: report and supervisor .

How many ways can you connect the two nouns to express ideas?
       The report about the manager
       The report by the manager
       The report for the manager
       The report in front of the manager

The words in bold relate two nouns to each other. These relationship words are
called    prepositions.     However,       it  can sometimes        be  difficult   to  know     what
preposition comes after a noun or a verb so it is good to familiarise yourself with
some of them.

Look   at   the   following   examples.   Note   how   the   prepositions   connect   the   two
nouns. The prepositions are underlined.


Some common prepositions are shown in Table 10.1.


                                 Table 10.1: Common Prepositions


      about       before             despite                 of                    to
      above       behind             down                    off                   toward(s)
      across      below              during                  on                    under
      after       beneath            for                    out                    until
      against     beside             from                   over                   up
      along       besides            in                     since                  upon
      among       between            into                   through                 with
      around      beyond             like                   throughout              within
      at          by                 near                    till                   without



An     important     element     of  English    sentences     is  the  prepositional      phrase.   This
consists of a preposition (PREP) and its object (O). The object of a preposition is a
noun or pronoun.


Table 10.2 provides examples of prepositional phrases.


Table 10.2: Prepositional Phrases


      the alternative to job cuts       interest in my idea          a rise in prices
      attention to detail               a need for change            a rise of 5%
      an application for a grant        an order for goods           the solution to the problem
      a cheque for RM3,500.00           a fall of 4%                 the reason for the change
      the return on investment          value for money              a vote of confidence

ACTIVITY 10.3
     Read the sample justification report given in Activity 10.2. Identify the
     prepositions       used    in  paragraphs       2 and     3.  Use   these   prepositions      in
     sentences of your own.

The following are exercises to help you further understand the topic.

ACTIVITY 10.4
Read the following periodic report and answer the questions below.
         To:          David Tham, Plant Manager
         From:        Mohd Azman bin Che Wan, Personnel Manager
         Date:        23 February 2010
         Subject:     Monthly Absenteeism Report

         Overview

         The absenteeism rate for January was 6%, an improvement of 1.5% over January
         last year. For the last 12 months, the mean absence rate has been 6.8%.
         Breakdown of absences by shift and department
         *Medical certificates produced per department

         Shift                   Assembly                 Production             Transportation
          1st                     8 of 202                 1 of 28                1 of 20
         2nd                      10 of 202                2 of 28                2 of 20
         3rd                      19 of 200                N/A                    1 of 10

         Success of „notification‰ drive
         Supervisors are now urging their staff to phone in when they are not able to come
         to work. Here is a breakdown of notifications.

         Shift                   Assembly                  Production            Transportation
         1st                      6 of 8                    0 of 1                0 of 1
         2nd                      10 of 10                  0 of 2                2 of 2
         3rd                      12 of 19

         At this stage, it would appear that many staff are letting their supervisors know
         when they are unable to work. Occasional reminders from supervisors may be
         necessary to make this an ingrained habit for all staff.


         BH
     (a)   Is the report prepared at regular intervals? What is the frequency?
     (b)   Which part of the report contains the purpose of the report?
     (c)   What is the current status of the problem?
     (d)   Which of the following can be found in the body of the report?

             Statistics of current situation
             Statistics of previous period
             Positive features of recommendation
             Problems incurred
             Measures taken to solve problem
             Report on the day-to-day implementation

             Summary report on the results of implementation
             Costs involved

     (e)   Does the conclusion make a recommendation, point to the future or both?


      ACTIVITY 10.5
      Fill the gaps in these sentences with a suitable verb or noun + preposition
      from the list given in the box. You may need to change the verb form so
      that the sentence is grammatically correct. The first one has been done for
      you.

        account for      advertise for      apply to       approve of        backlog of
          base on        benefit from        bid for        blame for      bring up  ?

(a)   In the middle of the meeting, our client brought up the subject of compensation.

(b)   All reports need to be carefully written and above all  facts.
(c)    The     managing       director   was     very    satisfied;    he            my
       recommendations.

(d)     If we want to fill the post, we will have to           ________   a   qualified
       technician.
(e)    The clerk managed to                   the two missing packages.
(f)    Computer operators wanted. Please                      the manager within.
(g)     The whole company is going to               the China experience.
(h)    The management and the workers                      each   other              the
       strike.
(i)    The clerks had to work long after five to deal with the                  orders.
(j)    Our agent             RM2,000 to replace the merchandise destroyed in
      the fire.


ACTIVITY 10.6

 The following report was written by a student who had a work stint with
 a large accounting firm during the holidays. The student has been asked
 to write a progress report on his studies because his employment during
 the    next   holiday     depends     on    the   successful     completion     of   his
 coursework. His studies have also been interrupted due to illness.

 1.    Read    the  report   and   write  the sub-headings      in  the  appropriate
       space   numbered (1) to (4).
            Overview          Second Semester       Conclusion         First Semester

 2.    Complete the body of the report by correctly filling the spaces (a)
       to (i) with the words provided in the box.

          during               in           at             periods of        of
          available for        in           from           in

       95, SS3/21, Taman SEA
       46100 Petaling Jaya
       Selangor

       20 December 2012

       Mr Kenneth Au
       Student Coordinator
       Human Resources Department
       D'Lloyds Accounting Consultants
       53050 Kuala Lumpur

       Dear Mr Au,

       (1) ___________

       By the end (a)__________November 2012, I had completed 24 credits of the Bachelor of
       Business at Open University Malaysia. There are 28 credits (b)__________this course.

       (2)_________

       (c)________March, I was diagnosed as having hepatitis and consequently was granted
       leave of absence for the first semester. (d)_________this time I undertook     some    study-
       related reading but was too ill to maintain extended (e)_________concentration.

       (3)_________

       In  the  second   semester,  I  enrolled  (f)________Financial  Accounting,   Management     of
       Organisational Performance, International Accounting and Accounting Systems. For these, I
       received a credit, distinction, credit and pass respectively. Many of these subjects contain a
       practical component which I believe will be very useful in my work with DÊLloyds.

       (4)_________
       With only another four subjects to complete the course, I expect to gain the Bachelor of
       Business by June 2011. These subjects are Strategic Financial Accounting, International
       Trade, Strategic Management and Strategic Information Systems.

       My health is excellent and I will be (g)_________work from 3 January 2013. Please call
       me (h)_________63505021 to let me know if holiday work is available this year. I look
       forward to hearing (i)_________you.

       Yours sincerely,


       Calvin Lim


10.5           WRITING LONG REPORTS
Formal      reports    are   major    documents      written    to   provide    comprehensive
information      and   expert   opinions.   They   are   written   for  specific  purposes,    for
example,      to  investigate    the   suitability   of   a  particular    site  or  to   analyse
achievements   over   a   set   period.   They  are   therefore   usually   long   and   require
careful organising.

At the writing stage of preparing a long report, your first task is to produce the
main text  the part which contains an introduction to the findings, the body of
your   findings,   your   conclusions   and   recommendations.   You   will   later   need   to
prepare   additional   parts   which   can   appear   either   before   or   after   the   main   text.
Details about each of these additional parts and a suggested writing sequence are
given below.


10.5.1          Sequencing a Long Report


The following is the sequence to follow when writing a long report:

(a)    Develop an outline with main headings and sub-headings;
(b)    Begin with the purpose statement and introduction;
(c)    Write the main body of the report;
(d)    Draw conclusions from the information you have presented in the body of
       the report and relate it to the purpose;

(e)    Write the conclusions, then your recommendations;
(f)     Optional   Prepare   the   preface,   abstract,  synopsis   or   executive   summary
       after presenting facts and findings;

(g)    Add a list of references (bibliography) if you include researched material in
       your report;

(h)    Include    a  table   of  contents   and   a table    of  graphics   (diagrams,     charts,
       graphs). Each item is to be placed in the order it appears;
(i)     Write the letter of transmittal; and
(j)     Prepare the title page to complete the report.


10.5.2         Presentation
Presentation is the arrangement of information on a page. It gives the reader an
initial impression of your organisation, so it is important that sufficient attention
be paid to the layout if you wish to project a professional image.

The presentation of information in letters, memos, faxes and reports follows set
conventional      rules.  However,     there   is  some   degree   of   flexibility  allowed,
depending on the formality of the communication. What is most important is the
content,    which   has  to  be  set  out  clearly  and  well  spaced.   The  following   are
techniques     you   can   use  to  make    the   presentation   of  information     in  your
document more impactful.

? Headings

? Underlining

? Indentation

? Shading

? Numbered lists or sections, as in reports

? Space between paragraphs, left and right margins

? Headers and footers

You   have   already   studied   about   the   layout   for   specific   types   of   letters   under
Business Writing 1 and 2.

Please note that proper presentation of a letter, or other business documents, is
important as it helps the recipient understand what the sender wants to say. It is
only when the communication has been clear and effective that the recipient can
take appropriate action promptly.

10.5.3         Parts of a Long Report

                        (a)   Introductory section
                               Title page
                               Letter of transmittal
                               Table of contents

                        (b)   The body (main text)
                               Introduction
                               Discussion and analysis of findings
                               Development of ideas
                               Conclusions
                               Recommendations

                        (c)   Final section
                               References
                               Appendices

Long reports are similar to short reports as they both comprise three main parts:

(a)   Introductory Section
       This section starts with the purpose statement that defines the report's main
       task   or  topic.  It  also  presents    the  terms    of  reference,   which    are  the
       instructions    for  writing   the  report. Finally,   state  the  reportÊs  scope   and
       limitations.

       NOTE: When writing to an expert reader who is familiar with the content,
       you can start with the conclusions and recommendations first.



(b)   The body (main text)

       This   section   usually   investigates   and  analyses   the   findings   and   proposes
       solutions for problems involved.

       Present both the advantages and disadvantages.

       Use headings to highlight main ideas.

       A numbering system helps if the body of the report contains many ideas.


(c)    Final Section
       This section contains the conclusions and recommendations. Set these out
       as separate sections.

       The conclusion section summarises and evaluates the reportÊs main facts. It
       is short. Do not present new information in the conclusion section.

       Recommendations are the writerÊs attempt to provide at least some answers
       to   questions     and   issues   raised   by   the   report.  State   clearly   the   action
       required. Recommendations are not needed if the long report is intended as
       a   database   for   others   who   will   be   responsible   for   planning   and   making
       recommendations.

The   language   in   a   report   should   be   simple,   matter   of   fact,   and   as   objective   as
possible. Make sure that the information is relevant and up to date.

 10.5.4         Writing Introductions
Read   through   the   extracts   given   below.  These   extracts   are   all   examples   of   the
introductory section in long reports.

You     will  note    that  although     they   share   common       features,   they   are   either
organised      differently,   convey     different   kinds   of   information,     or  order   their
information differently, based on instructions received to write the report.

EXTRACT A:
Report On Company Attitudes to Safety

(A)   Terms of Reference
        In  response    to  many    complaints    and   the  formation    of  a  Safety  and
        Security Committee, the Operations Manager requested the Committee
        to   investigate   the   current   problems   regarding   safety   at   work.   A   report
        making   recommendations   for   improvements   was   to   be          submitted   by
        Friday, 25 August 2012.

  (B)   Procedure
        To identify specific sources of complaint, the investigation adopted the
        following procedures:
        1.     Interviews were held with both supervisory and operations personnel.
        2.     A questionnaire was designed, focusing on current:
              ? Attitudes to safety;
              ? Working conditions; and
              ? Labour problems.
        3.     A cross-section of accident reports covering 2011 and 2012 was studied.
        4.     On-the-job   attitudes   to   safety  regulations   were   observed   on   five
               separate occasions, twice on each shift.
        5.     A   study   of   current   theory   and  practice   in safety   attitudes   and
               standards was made.

EXTRACT B
  Introduction of Flexitime System
  Purpose and Scope
  During   the   management   meeting   on   7  October   2012,   this   department   was
  requested to investigate the feasibility of introducing a flexitime system for all
  lower   managerial   and   office   workers   at   company   headquarters.   The   report
  was   to be  submitted    by   25 November 2012 and was to discuss:

  (a)    The organisation of the system;

  (b)    Financial implications;

  (c)    The effect on work performance; and

  (d)    Employee reactions to the scheme.

EXTRACT C
 Methods of Clearing Oil Spills at Sea

 1.    Overview
        This   report   presents   the  findings  of   research   into   three  methods     of
         clearing oil spills at sea as alternatives to the companyÊs current use of
         sinking   agents.   These   were:   burning, booms   and   chemical   dispersants.
         Controlled     tests  of  the  alternative  methods     were   held.  Burning    was
         rejected as being unsuitable for deep water conditions. It was therefore
         decided to recommend the use of chemical dispersants. Several types of
         dispersants were considered and YN 1100X was finally selected.

  2.    Problem
         After   a  series   of  accidents   involving    company      tankers   at  sea,  the
         company came under severe public criticism for its use of sinking agents
         to  disperse    oil  spills.  The  sinking    agents   used,   although    the  most
         effective   available,   were   found   to  have   contaminated   fishing   gear   and
         greatly damaged the flora and fauna. It was therefore decided that this
         department   should   research   alternative   methods   of   clearing   oil   spills,
        with    the  aim   of  finding   an  alternative   method    which,   while   equally
         effective, and within a similar cost range, would be less detrimental in its
         side effects.

  3.    Scope

         Three    alternative    methods     were   considered:     burning,     booms    and
         chemical     dispersants.   These    were   discussed    in  sections   4,  5  and  6
         respectively.

ACTIVITY 10.7
      Read the explanation given on Parts of a Long Report. Then, go through
      the   extracts  carefully,   noting   the   sub-headings     used   in  each  of  the
      extracts.


     Tick   (?)  in  the  appropriate    column     in the  checklist   provided    if  the
     information is found in each of the extracts.


      CHECKLIST OF CONTENTS FOR INTRODUCTORY SECTION

                          TYPES OF INFORMATION                             EXTRACTS

                                                                    A      B     C
       1.   Purpose: report's main task/ topic
       2.   (a) Terms of reference: instructions for writing the
                report
           (b) Who requested the report

           (c) Background of the request
           (d) The deadline for submission

       3.   Scope of report

       4.   Conclusions

       5.   Recommendations

10.5.5         Writing Conclusions
The following activity sums up how conclusions in reports can be written.

ACTIVITY 10.8
Look at the following concluding sections from four reports.
What information does each contain: conclusions, recommendations, or both?

A    In conclusion, the accident was caused by the use of outdated and
             faulty machinery   and   not   by   any  negligence   on   the   part   of   the
             operator.   We   therefore recommend that Mr Yahya CheÊ Long be
             reinstated   and   that   the   possibility  of   purchasing   new   and   more
             modern machinery be explored.

        B    Thus, the complaints regarding the quality and quantity of food in
             the staff cafeteria would appear to be valid and we have already
             taken steps to ensure that matters improve.

        C    From the findings of the research, it would seem that the use of
             chemical     dispersants     is  the  only   one    of  the  three   methods
             considered which is:

             (a)   Completely effective;
             (b)   Within a satisfactory price range; and
             (c)   Not harmful to marine life.



             Of   all   the   types   of   chemical   dispersants   currently   in   the market,

            YN1100X is the least toxic and best meets our requirements.



        D    Ms     Sarah    has   worked      diligently    and    produced      work     of

             consistently   high   standard.   She   started   in   the   credit   department

            before moving to investment banking last month. She rarely takes

             time off and can usually complete her work before deadlines. She

             is a reliable and    diligent employee and is held in high regard by

            both her superiors and subordinates. She has always been loyal to

             the   company      and   is  willing    to  accept   extra   responsibilities.

             Besides   English,   Ms   Sarah   speaks   Mandarin   and   French   rather

             fluently. She would have no difficulty in carrying out the duties

             of a more demanding position.



10.6          ADJECTIVES



An   adjective   is   a   word   that   describes   a  noun   or   pronoun.   It   adds   information

such   as   number,   colour,   type   and   other   qualities   to   your   sentence.   Most   of   the

time,   you   will   find   adjectives   in   front  of   a   noun   or   pronoun   but   that   may   not

always be the case.



Adjectives can be used in two positions: before nouns and after verbs such as be,

become, seem, appear and feel.



Examples:


TOPIC 10          BUSINESS REPORTS



The following sentences are taken from the introductory sections of reports given
earlier. Study the underlined phrases and note the position of the adjectives.

(a)    In response to many complaints and the formation of a Safety and Security
       Committee,       the    Operations     Manager      requested      the   Committee       to
       investigate the current problems regarding safety at work.

(b)    Interviews were held with both supervisory and operations personnel.

(c)    A questionnaire was designed, focusing on current:
       ? Attitudes to safety;
       ? Working conditions; and
       ? Labour problems.

(d)    A cross-section of accident reports covering 2008 and 2009 was studied.
(e)    On-the-job  attitudes   to   safety   regulations   were   observed   on   five   separate
       occasions twice on each shift.

(f)    A   study   of   current  theory   and   practice   in   safety   attitudes   and   standards
       was made.



In   the   examples   above,   the   position   of   the   adjectives   is   before  a   noun.   It   is   not

often that we come across link verbs such as seem, feel  and appear in business

documents because they suggest uncertainty.



On the other hand, adjectives after   link verbs such as be and become are more

common.



E.g.      Complaints are many.

          The problems are current.

          He has become wealthy.

          The customer feels cheated.

       ? 189



ACTIVITY 10.9



1.     Read Extract B again.



       (a)    Identify    the   adjectives  and     note   their   position    in  the

             sentence.



       (b)    Are   they   all   in   the   same   position   as   those   in   the   examples

             above?



       (c)    What other adjectives can be used for the nouns identified?



       Some adjectives are used after the noun. For example:



       ? The       funds    allocated    to  the   project    did   not   cover    the

           expenditure.



       ? The       people    questioned     during     the   survey    thought     the

           packaging was good.



       ? The issues discussed during the meeting were all resolved.



       ? Can I refer to one of the points raised during the last meeting?



       ? The goods ordered last week have arrived.



       ? The warning issued by the authorities was ignored.



2.      Fill in the blanks below with the correct adjectives.



favourable          furniture           past               coming             future



variable            international       favourable         Asian



Here are the results of my analysis of the (1)_________performance of

Cane-Wood        International     together  with     some    predictions    for   the

(2)__________development of the (3)__________market.



Overall,    the  (4)__________year      has   been   (5)__________for     the   Cane-

Wood Group in all three (6)__________regions. This has been the case

despite     the  (7)_________conditions        from    country    to  country.    The

prospects   for   the   (8)__________years   look   (9)__________on   the   whole

and only the situation in the East may give some cause for concern.





ACTIVITY 10.10



       Read the following paragraph. The information is not arranged in an

       organised   manner.   Based   on   the   explanation   given   on   introductions,

       how   would   you   divide   the   following  introduction   into   sections   and

       what heading would you give each section?



       Over   the   past   year,   short-term   absenteeism   (i.e.   absenteeism   for   two

       days or less) has risen by an average of 20% throughout the company,

       with     the  highest     increase    (24.3%)    occurring     in  the   Production

       Department.   At   the   last   managerial   meeting,   the   Human   Resources

       Department   was   asked   to   investigate   this   problem   and   to   determine

       the   reason(s)   for   the   increase.   This   report   details   the   findings   of   the

       investigation      and   suggests     ways   in   which     absenteeism      may    be

       reduced.     The   reasons    for  the  absenteeism     were    determined     in  the

       following ways:



        EmployeesÊ records were checked and interviews were held with

           all   staff   members   who   showed   persistent   patterns   of   short-term

           absenteeism;



        All departmental and section heads were interviewed; and



        Union representatives were consulted.



       Once     the  reasons    for  absenteeism     were   established,    a  survey    was

       carried    out  in  other   companies     to  see  if  similar   problems    existed.

       Particular   attention   was   paid   to   companies   which   had   experienced

       high   short-term   absenteeism   in   the  past   but   have   since   been   able   to

       reduce the extent of the problem.



 10.7          ADJECTIVE FORMATION



The following sub-sections briefly explain types of adjectives.



 10.7.1         Single-Word Adjectives



Many single-word adjectives are not derived from other words e.g. past, section,

similar,   high.   However,   you   can   recognise   some   of   these   adjectives   from   their

endings, for example:



         -ion:    Production Department



         -al:     managerial meeting, departmental heads



         -ent:    persistent patterns



Other common endings are as follows:



         -able:    adjustable



         -ary:     monetary policy



         -ed:      limited company



         -ful:     successful career



         -ial:     industrial sabotage



          -ible:   deductible income



         -ic:      economic policy



         -ive:     competitive market



         -ly:      costly mistake



         -ous:     ambitious plans



         -y:       fussy manager



         ACTIVITY 10.11



       Complete       the  following    job  reference    with   the  correct   form   of  the

       word in brackets. Use your dictionary if you are not sure.



       As   requested,   this   is   an   appraisal  of   Ms   Sarah   who   spent   four   years

       working       in   my    department.       Science    Corporation       is  a   highly

       (1)_________(success)         company       in  precision     (2)_________(science)

       instruments   in   a   highly   (3)   _________   (compete)   market.   During   her

       time with Science Limited, Ms Sarah was (4) _________ (responsibility)

       for translating (5) _________ (promotion) literature into English. This

       work     requires    someone     who    is  (6)  _________     (independence)      and

       capable of producing (7) _________(accuracy) translations of both sales

       information   and   (8)   _________   (technique)   documentation.   Ms   Sarah

       proved        to   be     an    extremely       (9)_________(competence)           and

       (10)_________(loyalty)   employee   and   I   fully   recommend   her   for   the

       position.





10.7.2         Two-Word Adjectives



Many     adjectives  are  formed    by  joining  two  or  more   words    together  with   a

hyphen, for example, short-term absenteeism and on-the-job attitudes.



There are many types of combinations:



Adj + noun:                                   small-scale operation



Adj + noun + ed:                              short-sighted policy



Adj or adverb + past participle:             low-spirited workers



Adj, adv, noun + present participle:         problem-solving approach



Noun + adj:                                  tax-free salary



A few compound adjectives consist of three or more words:



day-to-day operation             up-to-date information



state-of-the-art equipment       down-to-earth approach



        ACTIVITY 10.12



        Use one word to complete each of these sets of expressions.



        1.     trouble- __________maintenance



        2.     lead- __________petrol



        3.     interest-__________credit



        4.     __________- earned rest



        5.     __________-timed intervention



        6.    __________-service restaurant



        7.    __________-made man



        8.    short- __________contract



        9.    free -__________economy



        10.   medium- __________investment



10.8        ADVERBS AND ADVERBIALS



Adverbs   describe     actions.   Adverbials  are   usually  adverbs,   adverb   phrases   or

prepositional phrases. Study the following forms of adverbs:



From these examples we can see that the adverb may appear:



1.    Before the main verb;



2.    Between a modal (e.g. could, will) and the main verb;



3.    Between the two auxiliaries for frequency adverbs; and



4.    After the direct object (NOT *She speaks very well French).



Uses of adverbs

Adverbs     give  information    about  verbs   saying  how,   where,   when,    how   often

something happens or is done.



Ms Sarah walked          quickly.                 how?

                         to the next office.       where?

                         a few minutes ago.        when?

                         often                    how often?



ACTIVITY 10.13



       Look again at the recommendations given in Extract D of Activity 10.8.



       (a)    Identify the adverbs in the extract.



       (b)    Note the positions of the adverbs.



       (c)    Identify the use of the adverbs: how? where? when? how often?



         No                Adverbs                     Position                Use



   Two forms of reports  long and short  may be used at different times and

     may be presented using different formats.



   This information about reports is accompanied by a number of activities that

     focus   on   grammatical   items   such   as   prepositions,   adjectives   and   adjectival

     phrases as well as adverbs and adverbials.



? These exercises hone your skills so that you may be better able to write whole

     sentences and paragraphs in your reports.





Adjective                                    
Progress report



Adverb                                      
Report



Adverbial                                    
Short report



Justification report                        
Single-word adjective



Long report                                  
Two-word adjective



Periodic report

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